Moved to a new host and now eCommerce Gem Plus does not work.

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  • April 24, 2019 at 3:44 pm #11698
    Christopher Brackenridge
    Participant

    My Website is – http://www.woodgreencandles.com

    When you click on the website homepage theme does not work anymore, ever since i moved to a new hosting company.

    I have done the following:

    1. Delete Ecommerece Plus theme and re-installed it
    2. Re=activated the theme license.
    3. Swap it with free gem commerce (whichs works) then re-active gem commerce plus still didn’t work
    4. Delete Ecommerece Gem Plus ZIP and re-download file from the host and re-upload it

    Rest of the site works perfectly fine, just the home page

    Please advise how to fix this issue

    April 24, 2019 at 5:18 pm #11700
    Christopher Brackenridge
    Participant

    I have had to move back to the free version of E commerce Gem for the time being..

    April 26, 2019 at 5:01 am #11726
    nirav
    Keymaster

    Hello Christopher,

    Thank you for purchasing our theme!

    For the issue you are facing, it looks like you have used any third party plugin for caching or optimize the image. This is not a theme issue.
    Please deactivate plugins one by one and check it.

    Hope it will work for you.

    Regards,
    Team ProDesigns

    • This reply was modified 5 years, 8 months ago by nirav.
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